How long do you keep my “Hey Portal” and “Hey Facebook” voice interactions?

This article applies to Portaland Portal TV

Stored “Hey Portal” and “Hey Facebook” voice interactions are kept on Facebook servers for up to 3 years. We delete “false wakes” within 90 days of detection. When we delete voice interactions, they will no longer appear in your Portal Settings or Facebook Activity Log and will be deleted from our systems and no longer used as part of our human review or machine processes.

You can delete your “Hey Portal” and “Hey Facebook” voice interactions in Portal Settings or your Facebook Activity Log. Alternatively, you can turn off storage of your “Hey Portal” and “Hey Facebook” voice interactions in Portal Settings. Learn more about how to view, download or delete your Portal information.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Note: If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, your “Hey Portal” voice interactions are not stored or accessible.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


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Last updated February 25, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid April 17, 2021 (9:00 pm PST) – May 9, 2021 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice.

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