How does “Hey Portal” work with other voice services?

This article applies to Portaland Portal TV

“Hey Portal” works independently from other voice services such as Amazon Alexa. If you activate Alexa on Portal and use the “Alexa” wake word, Amazon will process that request independently. Use of Alexa or any other third party voice services on Portal is subject to the terms and policies of those other services, not the terms and policies of Facebook and its products. Facebook doesn't collect voice interactions processed by a third party voice service.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


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Last updated February 25, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid April 17, 2021 (9:00 pm PST) – May 9, 2021 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice.

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