Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

How do I set up passcodes for my Portal?

This article applies to Portal

See Portal TV article  

Over the next few months, we are updating your Portal’s home screen and settings. Some steps will be different if your Portal has the new home screen.

To secure your Portal, you can set up passcodes for your account and device.

Profile Passcode

You can use this passcode to authenticate certain actions instead of logging into your Facebook account. Each Facebook account can set up their own password. If you can’t remember your Facebook password, visit the Facebook Help Center.

To set your account passcode:

  1. From Apps, tap Settings .
  2. Tap Profiles, then tap your profile.
  3. Tap Passcode.
  4. Tap next to Use Passcode to turn on or off.
  5. Confirm your login.
  6. Enter your 4-digit passcode.
  7. Re-enter your 4-digit passcode.

To change your account passcode:

  1. From Apps, tap Settings .
  2. Tap Profiles, then tap your profile.
  3. Tap Passcode, then tap Change Passcode.
  4. Enter your current passcode.
  5. Enter your new 4-digit passcode.
  6. Re-enter your new 4-digit passcode.
Note: Account passcodes can not be used to replace your WhatsApp login.

Screen Lock Passcode

You can use this passcode to keep your Portal screen locked when it's not in use. This passcode will be required to return to Home after your Portal is not in use, but you can still use voice commands to make and receive calls.

While your Portal is locked, you won't be able to add additional contacts to a call.

To set your Portal passcode:

  1. From Apps, tap Settings .
  2. Tap the Privacy tab and then tap Screen Lock. (If prompted, select who's making changes and log in with your Facebook account.)
  3. Enter the 4-12 digit passcode for your device and tap the Checkmark.
  4. Re-enter your 4-12 digit passcode and tap the Checkmark to confirm your passcode.

To change your Portal passcode:

  1. From Apps, tap Settings .
  2. Tap the Privacy tab and then tap Change Passcode.
  3. Select who's making changes and log in with your Facebook account.
  4. Enter your old passcode and tap the Checkmark.
  5. Enter your new passcode, reenter the new passcode, and then tap the Checkmark to confirm your new passcode.

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Last updated June 11, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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