Why do you do human review of 'Hey Portal' and 'Hey Facebook' voice interactions?

This article applies to Portaland Portal TV

We use both machine processes and human reviewers to train and improve our voice services to help make our voice services get smarter, more accurate and better for everyone. Making sure that our voice services can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Human reviewers are particularly helpful in identifying voice interactions that machines are likely to misinterpret.

For example, someone might say "Newark," but with their accent, Portal could interpret what they said as "New York." Human reviewers are also useful in evaluating how well “Hey Portal” or "Hey Facebook" executes on your voice command. For example, we can evaluate if Portal actually called the person you meant to call, and help improve Portal to respond more accurately over time.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


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Last updated February 25, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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