I'm having trouble with my Portal TV remote.

This article applies to Portal TV  

If you’re having trouble pairing your Portal TV remote during setup:

  • Press and hold both the back and play/pause buttons on your Portal TV remote at the same time for 10 seconds.
  • Unplug your Portal TV, then plug it back in again.
  • Perform a factory reset on your Portal TV and follow the on-screen instructions to pair your Portal TV remote.

If your Portal TV remote is unresponsive:

  1. Make sure the remote has working batteries inserted correctly (both facing the same direction).
  2. Unplug the power cord from your Portal TV, then plug it back.
  3. Once it boots, Portal TV should be in pairing mode and searching for a remote (this may take a minute to launch). Press any button on the remote to reconnect when you see Looking for remote on your screen.
  4. If a remote isn't found by the time the countdown ends, you should see on-screen intrusction to pair the remote. To manually pair your remote, press and hold both the back and play/pause buttons for 10 seconds.

If the above steps do not resolve the issue, you can try a factory reset on both your Portal TV and remote following these instructions:

  1. Unplug your Portal TV power cord.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds. Continue holding the button during countdown.
  3. After your Portal restarts, reset your remote by pressing and holding both the play/pause and volume up buttons for 20 seconds.
  4. Press and hold both the back and play/pause buttons for 10 seconds to pair your remote when setting up your Portal TV after the factory reset.

If you’re still experiencing issues with your Portal TV remote please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated August 16, 2021
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