I'm having trouble with my Portal TV remote.

This article applies to Portal TV  

If you’re having trouble pairing your Portal TV remote during setup:

  • Press and hold both the back and play/pause buttons on your Portal TV remote at the same time for 10 seconds.
  • Unplug your Portal TV, then plug it back in again.
  • Perform a factory reset on your Portal TV and follow the on-screen instructions to pair your Portal TV remote.

If your Portal TV remote is unresponsive:

  1. Make sure the remote has working batteries inserted correctly (both facing the same direction).
  2. Unplug the power cord from your Portal TV, then plug it back.
  3. Once it boots, Portal TV should be in pairing mode and searching for a remote (this may take a minute to launch). Press any button on the remote to reconnect when you see Looking for remote on your screen.
  4. If a remote isn't found by the time the countdown ends, you should see on-screen intrusction to pair the remote. To manually pair your remote, press and hold both the back and play/pause buttons for 10 seconds.

If the above steps do not resolve the issue, you can try a factory reset on both your Portal TV and remote following these instructions:

  1. Unplug your Portal TV power cord.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds. Continue holding the button during countdown.
  3. After your Portal restarts, reset your remote by pressing and holding both the play/pause and volume up buttons for 20 seconds.
  4. Press and hold both the back and play/pause buttons for 10 seconds to pair your remote when setting up your Portal TV after the factory reset.

If you’re still experiencing issues with your Portal TV remote please contact Portal Support at portal.facebook.com/help for assistance.

Was this article helpful?

Last updated August 16, 2021
Copy Link

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

Sign Me Up

Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.