How does calling work on Portal TV?

This article applies to Portal TV  

See Portal article  

Beginning in December, we will no longer be offering "Hey Facebook" as a wake word for Portal. Please use "Hey Portal" to interact with voice commands.

With Portal TV, you can make and receive calls to and from your Facebook friends and WhatsApp contacts. You can't call Messenger connections that don't have Facebook accounts.

Currently, Portal TV calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal TV, the contact must have WhatsApp open or in standby mode on their mobile phone.

Making a call

  1. From Home on your Portal TV, select Contacts . You can filter your contacts by Favorites, Recents, and Messenger. You can also Search. If you’ve connected your WhatsApp account to your Portal TV, you can also filter by WhatsApp.
  2. Select a contact.
  3. Make a selection to start your call.

You can also use voice commands to make a call:

  • For Messenger calls, say “Hey Portal, call [contact name].” For example, “Hey Portal, call John Doe.”
  • For WhatsApp calls, say “Hey Portal, call [contact name] on WhatsApp. For example, “Hey Portal, call John Doe on WhatsApp.”

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Answering a call

If you have HDMI-CEC enabled on your TV and on Portal TV, when you receive an incoming call, Portal TV will not turn on your TV or switch the input until you’ve answered the call. If you don’t have HDMI-CEC enabled or if your TV doesn’t support HDMI-CEC, when you’re receiving an incoming call you should first turn on your TV and switch to the correct input before answering a call.

To answer a call you can do things like:

  • Select Answer to join the call.
  • Press on the Portal TV remote.
  • Say “Hey Portal, answer.”
  • Press on your Portal TV remote and say “Hey Portal, answer.”

When answering a call using voice commands on a CEC unavailable/disable device, your camera will be off by default. Learn how to turn your camera on.

Ending a call

To end a call:

  1. Press Select to expose the call menu.
  2. Select to end the call.

To end a Messenger or WhatsApp call using voice commands say “Hey Portal, hang up.”

Call features

During a call you can do things like:


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Last updated November 10, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 18, 2021 (9:00 pm PT) – November 29, 2021 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program’s terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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