How do you use my 'Hey Portal' and 'Hey Facebook' voice interactions?

This article applies to Portaland Portal TV

“Hey Portal” voice interactions are used in a few different ways. Primarily, they are used to process and carry out your voice command. When you say “Hey Portal,” your voice command is sent to Facebook’s servers in real-time to process and respond to your request unless the wake word is detected during a WhatsApp call. We use stored “Hey Portal” voice interactions to help make our voice services get smarter, more accurate and better for everyone.

We use stored “Hey Portal” voice interactions to help make our voice services get smarter, more accurate and better for everyone. We use a combination of human review and machine processes to troubleshoot and train our speech recognition systems. Lastly, we use “Hey Portal” voice commands to promote safety and integrity, and to help keep people safe on and off Facebook products. You can learn more about this in the Facebook Data Policy.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Note: If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, your “Hey Portal” and "Hey Facebook" voice interactions are not stored or accessible.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


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Last updated February 25, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid April 17, 2021 (9:00 pm PST) – May 9, 2021 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice.

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