How do “Hey Portal” and “Hey Facebook” voice commands work?

This article applies to Portaland Portal TV

“Hey Facebook” and “Hey Portal” are wake words that let you use your Portal hands-free to make requests or ask questions using your voice. You can choose to use either “Hey Portal” or “Hey Facebook” wake word to activate a response to your voice commands. If available to you, simply say “Hey Facebook” or “Hey Portal” when you want Portal to start a video call, check the weather or respond to other commands.

Portal voice commands activate when Portal detects the wake words "Hey Portal" or "Hey Facebook" depending on which wake word you choose. Unless you turn Portal’s microphone off, Portal listens for a wake word. If Portal detects a wake word, a visual indicator appears on the bottom of the screen, and Portal will start to record and transcribe your voice interaction. This recording and transcription is sent to Facebook servers in real-time to respond to your request.

To choose “Hey Portal” or “Hey Facebook”:

  1. Tap Settings.
  2. Tap Assistants.
  3. Tap “Hey Facebook.”
  4. Below General, tap Wake Word.
  5. Tap next to Hey Portal or Hey Facebook to choose your wake word.

WhatsApp Accounts

If your Portal is connected only to your WhatsApp account or your voice interaction occurs during a WhatsApp call, Portal will still respond to the wake word, but your voice interactions are not stored or accessible. Voice interactions occurring during a WhatsApp call are not sent to Facebook servers.

“Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

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Last updated April 2, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid September 21, 2021 (9:00 AM PST) – October 31, 2021 (8:59 PM PST). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

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