How does calling work on Portal?
This article applies to Portal
Calling Basics
You can make and receive calls:
- To and from Facebook friends and WhatsApp contacts of connected accounts.
- Using Messenger Rooms.
- Using apps like Workplace, Zoom, Webex and BlueJeans.
You can't call Messenger connections that don't have Facebook accounts or upload contacts from your phone. Learn more about adding or removing contacts.
Using Voice Interactions
You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.
To make a call say:
- "Hey Portal, call [contact name]."
- Hey Portal, answer.“
- "Hey Portal, hang up."
"Hey Portal" or "Hey Facebook" may ask you to confirm which contact you're trying to call by saying "Yes", "No" or by saying the full name of the contact you're trying to call.
If you have a Facebook and WhatsApp account connected to your device, voice commands will automatically default to your Messenger contacts. To call someone on WhatsApp you can say, "Hey Portal, call [contact name] on WhatsApp" or change your Default Call Provider to WhatsApp.
To make WhatsApp your Default Call Provider:
- From Apps
, tap to open the Settings
.
- Tap General, then tap next to Default Calling Provider to turn on or off.
When you change your Default Call Provider to WhatsApp, all calls made from "Hey Portal" or "Hey Facebook" will be made on WhatsApp, unless you say "Hey Portal, call [contact name] on Messenger."
Using the Touchscreen
To make a call:
- From Apps
- Tap the contact you'd like to call.
- Make a selection to start your call.
To answer a call:
When receiving a call, tap Answer to join the call.
To end a call:
- During a call, tap your Portal screen to expose the call menu.
- Tap
to end the call.
Call Features
During a call you can do things like:
- Move and talk freely while Portal's Smart Camera and Smart Sound adjust to keep you audible and in the frame.
- Add more friends to the call.
- Use AR effects and Story Time.
- Turn your microphone or camera off.
- Control your camera during a call.
- Use Facebook Watch.
Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.
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