How does calling work on Portal?

This article applies to Portal

See Portal TV article

Calling Basics

You can make and receive calls:

You can't call Messenger connections that don't have Facebook accounts or upload contacts from your phone. Learn more about adding or removing contacts.

Using Voice Interactions

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

To make a call say:

  • "Hey Portal, call [contact name]."
  • Hey Portal, answer.“
  • "Hey Portal, hang up."

"Hey Portal" or "Hey Facebook" may ask you to confirm which contact you're trying to call by saying "Yes", "No" or by saying the full name of the contact you're trying to call.

If you have a Facebook and WhatsApp account connected to your device, voice commands will automatically default to your Messenger contacts. To call someone on WhatsApp you can say, "Hey Portal, call [contact name] on WhatsApp" or change your Default Call Provider to WhatsApp.

To make WhatsApp your Default Call Provider:

  1. From Apps, tap to open the Settings.
  2. Tap General, then tap next to Default Calling Provider to turn on or off.

When you change your Default Call Provider to WhatsApp, all calls made from "Hey Portal" or "Hey Facebook" will be made on WhatsApp, unless you say "Hey Portal, call [contact name] on Messenger."

Using the Touchscreen

To make a call:

  1. From Apps, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
  2. Tap the contact you'd like to call.
  3. Make a selection to start your call.

To answer a call:

When receiving a call, tap Answer to join the call.

To end a call:

  1. During a call, tap your Portal screen to expose the call menu.
  2. Tap to end the call.

Call Features

During a call you can do things like:

Note: Portal calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


Was this article helpful?

Last updated March 30, 2021
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.