I'm having trouble with my Portal TV remote.

This article applies to Portal TV 

If you're having trouble with pairing your Portal TV remote during setup:

  • Press and hold and on your Portal TV remote at the same time for five seconds.
  • Unplug your Portal TV, then plug it back in again.
  • Perform a factory reset on your Portal TV and follow the on-screen instructions to pair your Portal TV remote.

If your Portal TV remote is unresponsive:

  • Check to make sure that the batteries have been loaded correctly.
  • Try removing the batteries for a few minutes and then putting the batteries back into your Portal TV remote. Re-insert the batteries and wait five seconds before pressing and for five seconds to initiate pairing.
  • Try replacing the batteries. Your Portal TV remote requires two AAA batteries.
  • Unplug your Portal TV, then plug it back in again.
  • Factory reset the remote by pressing and volume up for 15 seconds.
  • Perform a factory reset for your Portal TV. Learn more about what happens when you factory reset your Portal TV.

If you're still experiencing issues with your Portal TV remote:

Please contact Portal Support at portal.facebook.com/help for assistance.

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Last updated 10 September 2020
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