How does calling work on Portal TV?

This article applies to Portal TV 

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With Portal TV, you can make and receive calls to and from your Facebook friends and WhatsApp contacts. You can't call Messenger connections that don't have Facebook accounts.

Currently, Portal TV calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on or, or on WhatsApp on mobile phones. Calling on or is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal TV, the contact must have WhatsApp open or in standby mode on their mobile phone.

Making a call

  1. From Home on your Portal TV, open the Contacts app. You can filter your contacts by Favourites, Recents and Messenger. You can also search. If you've connected your WhatsApp account to your Portal TV, you can also filter by WhatsApp.
  2. Select a contact.
  3. Make a selection to start your call.

You can also use voice commands to make a call:

  • For Messenger calls, say "Hey Portal, call [contact name]." For example, "Hey Portal, call John Doe."
  • For WhatsApp calls, say "Hey Portal, call [contact name] on WhatsApp." For example, "Hey Portal, call John Doe on WhatsApp."

"Hey Portal" availability varies. Learn more about "Hey Portal" availability.

You can still make calls on your Portal using the touch screen, and we're hard at work to add "Hey Portal" functionality in additional languages.

Answering a call

If you have HDMI-CEC enabled on your TV and on Portal TV, when you receive an incoming call, Portal TV will not turn on your TV or switch the input until you've answered the call. If you don't have HDMI-CEC enabled or if your TV doesn't support HDMI-CEC, when you're receiving an incoming call, you should first turn on your TV and switch to the correct input before answering a call.

To answer a call, you can do things such as:

  • Select Answer to join the call.
  • Press on the Portal TV remote.
  • Say "Hey Portal, answer."
  • Press on your Portal TV remote and say "Hey Portal, answer."

When answering a call using voice commands, your camera will be off by default. Learn how to turn your camera on.

Ending a call

To end a call:

  1. Press Select to expose the call menu.
  2. Select X to end the call.

To end a Messenger or WhatsApp call using voice commands say "Hey Portal, hang up."

Call features

During a call, you can do things such as:

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Last updated 10 September 2020
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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