How do "Hey Portal" voice commands work?

This article applies to Portaland Portal TV

Hey Portal is a wake word that lets you use your Portal hands-free to make requests or ask questions using your voice. If available to you, say Hey Portal when you want Portal to start a video call, check the weather or respond to other commands.

Portal voice commands activate when Portal detects the wake word "Hey Portal". Unless you turn Portal's microphone off, Portal listens for a wake word. If Portal detects a wake word, a visual indicator appears on the bottom of the screen, and Portal will start to record and transcribe your voice interaction. This recording and transcription is sent to Facebook servers in real time to respond to your request.

WhatsApp accounts

If your Portal is only connected to your WhatsApp account or your voice interaction occurs during a WhatsApp call, Portal will still respond to the wake word, but your voice interactions are not stored or accessible. Voice interactions occurring during a WhatsApp call are not sent to Facebook servers.

Hey Portal availability varies. Learn more about Hey Portal availability.


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Last updated 14 December 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid from 2 January 2022 (16:00 PT) to 30 January 2022 (15:59 PT). Limited to four devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rain checks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer may only be combined with other offers, discounts, bundles or coupons currently available at portal.facebook.com. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice.

**Offer valid from 2 January 2022 (16:00 PT) to 30 January 2022 (15:59 PT). Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rain checks offered. Both products must be purchased in the same transaction to qualify. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer may only be combined with other offers, discounts, bundles or coupons currently available at portal.facebook.com. Limited to one (1) discount per transaction. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice.

Extended festive season return period: Products ordered from 15 November 2021 until 2 January 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the products. Return requests must be completed by end of day on 31 January 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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