How does calling work on Portal?

This article applies to Portal

See Portal TV article  

Calling basics

With Portal, you can make and receive calls to and from your Facebook friends and WhatsApp contacts. You can't call Messenger connections that don't have Facebook accounts.

Currently, Portal calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.

Using voice interactions

"Hey Portal" availability varies. Learn more about "Hey Portal" availability.

To make a call:

  • For Messenger calls, say "Hey Portal, call [contact name]."
  • For WhatsApp calls, say "Hey Portal, call [contact name] on WhatsApp."

"Hey Portal" may ask you to confirm which contact you're trying to call by saying "Yes", "No" or by saying the full name of the contact you're trying to call.

Learn more about how to call someone using their nickname or their Facebook relationship name.

To answer a Messenger call:

Say "Hey Portal, answer."

To end a Messenger or WhatsApp call:

Say, "Hey Portal, hang up."

Using the touch screen

To make a call:

  1. From Home, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
  2. Tap the contact you'd like to call.
  3. Make a selection to start your call.

To answer a call:

When receiving a call, tap Answer to join the call.

To end a call:

  1. During a call, tap your Portal screen to expose the Call menu.
  2. Tap to end the call.

Call features

During a call, you can do things such as:


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Last updated 4 September 2020
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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