How do I set up my Portal?

This article applies to Portal

See Portal TV article

Watch this video to learn how to set up your device.

Before setting up your Portal:

You can use a screen reader to set up your Portal. If you're having trouble with using your Portal's touchscreen during setup, learn more about turning off accessibility options.

To turn on your device:

  1. Slide the cover off your box, open the box and pull the device towards you.
  2. Place your Portal on a stable flat surface, such as a tabletop or counter. Do not place your Portal near areas where it might get wet, sources of heat or where it may be tipped over easily (e.g. near sinks, showers, pools, stoves, ovens or radiators).
  3. Plug the power cable into the back of your device. If your Portal comes with a charging dock, learn how to set up Portal Go.
  4. Make sure that the included power cable is fully plugged into your Portal before plugging it into an appropriate outlet:
    • Your Portal works when connected to a rated AC power source with 100 V to 240 V AC at 50 Hz to 60 Hz. Please review health and safety guidelines for more information.
    • Arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal.
  5. Leave at least two feet between your Portal and any walls for best call quality.

Your device will power on automatically. To turn the camera off, you can slide the camera cover over it. Or, you can press the camera and microphone 'off' button at the top of the device.

To set up your profile:

Once your Portal is plugged in, follow the on-screen instructions to begin setup. If you are visually impaired and need assistance with setting up your Portal, you can activate TalkBack by placing two fingers on the screen and holding down.

Follow the on-screen instructions to do things such as choose your preferred language, connect to Wi-Fi and connect with Facebook, WhatsApp or Workplace accounts.


If you have trouble with setting up your device, these articles may help:

When you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things such as:

Note: If you can't log in to your Facebook account, visit the Facebook Help Centre.

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Last updated 26 October 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (8:00 pm PT) – December 7, 2021 (3:59 pm PT). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended festive season return period: Products ordered from 15 November 2021 until 2 January 2022 on are eligible to be returned within sixty (60) days from the date of your receipt of the products. Return requests must be completed by end of day on 31 January 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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