We're aware of an issue where some Portals experienced a forced factory reset. If this happens, please follow the on-screen instructions to start using your Portal again. We're sorry for any inconvenience.
This article applies to Portaland Portal TV
Effective 15 October 2019, we will provide you with the ability to access, rectify, port and erase your data. You can access a copy of your Portal information, such as Superframe albums and favourite contacts, by using the Download your information tool on Your Facebook Information (YFI) page, available in your Facebook account settings. You can delete Portal information by removing your account from your Portal.
You can access and delete your data related to other Facebook Company Products you use on Portal, such as Messenger, by using those Products. For example, you can view and delete your Portal Messenger call history in your Messenger call log. You can also access your Portal Messenger calls by using the Messenger access your information tool on your Your Facebook Information (YFI) page. If you use WhatsApp on Portal, you can view and delete WhatsApp call history in your WhatsApp call logs and you can access your Portal WhatsApp call history by using the WhatsApp request account info feature. If you use Workplace on Portal, you and your organisation can access, correct or delete information using the tools within the Workplace service. If you are not able to do so using the tools provided in the Workplace service, contact your organisation directly to access or modify your information.
Deleting your Facebook Company Product accounts will delete information related to your use of those Products, including your Portal information and your use of other Facebook Company Products on Portal.
Effective 25 September 2019, to access and delete your Portal voice interactions, go to your Portal settings or your Facebook activity log. Learn more about what information we collect for "Hey Portal" and how to manage your "Hey Portal" voice interactions.
Effective 15 October 2019, you will also have the right to object to and restrict certain processing of your data. You can exercise this right by using the "unsubscribe" link in our marketing communications, and objecting to our processing of your data where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party.
Click here for more information about your ability to access, rectify, port and erase your data.
Receive emails from Facebook about Portal and other Facebook hardware products.
“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.
*Represents savings off regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.
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