How does calling work on Portal?

This article applies to Portal

See Portal TV article

Beginning in December, we will no longer be offering "Hey Facebook" as a wake word for Portal. Please use "Hey Portal" to interact with voice commands.

Calling basics

You can make and receive calls:

You can't call Messenger connections that don't have Facebook accounts or upload contacts from your phone. Learn more about adding or removing contacts.

Using voice interactions

"Hey Portal" availability varies. Learn more about "Hey Portal" availability.

To make a call, say:

  • "Hey Portal, call [contact name]".
  • "Hey Portal, answer".
  • "Hey Portal, hang up".

"Hey Portal" or "Hey Facebook" may ask you to confirm which contact you're trying to call by saying "Yes", "No" or by saying the full name of the contact you're trying to call.

If you have a Facebook and WhatsApp account connected to your device, voice commands will automatically default to your Messenger contacts. To call someone on WhatsApp, you can say, "Hey Portal, call [contact name] on WhatsApp" or change your default call provider to WhatsApp.

To make WhatsApp your default call provider:

  1. From Apps, tap to open the Settings.
  2. Tap General, then tap next to Default calling provider to turn on or off.

When you change your default call provider to WhatsApp, all calls made from "Hey Portal" or "Hey Facebook" will be made on WhatsApp, unless you say "Hey Portal, call [contact name] on Messenger".

Using the touch screen

To make a call:

  1. From Apps, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
  2. Tap the contact that you'd like to call.
  3. Make a selection to start your call.

To answer a call:

When receiving a call, tap Answer to join the call.

To end a call:

  1. During a call, tap your Portal screen to expose the call menu.
  2. Tap to end the call.

Call features

During a call, you can do things such as:

Note: Portal calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.

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Last updated 12 November 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (8:00 pm PT) – December 7, 2021 (3:59 pm PT). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended festive season return period: Products ordered from 15 November 2021 until 2 January 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the products. Return requests must be completed by end of day on 31 January 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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