Portal (and other Portal-branded products, together, "Portal") helps you connect with family and friends, share content and experiences with the people you care about and discover photos, music, videos and other content. Portal is a Facebook Product and is available to users who have an active and valid Facebook, WhatsApp and/or Workplace account. The Facebook Data Policy (available at www.facebook.com/policy/) describes the information that we process to support Facebook Products (as defined in the Facebook Data Policy and available here), including Portal and Facebook Products available on Portal, such as Facebook Watch and Messenger. This Supplemental Portal Data Policy supplements the Facebook Data Policy by explaining the additional information that we process to support Portal and providing more detail about how we process that information.
In addition to the information described in the Facebook Data Policy under "What kinds of information do we collect?", Portal collects the following categories of information when Portal is used:
Camera and audio information: When Portal's camera and microphone are on, which you can control, we collect camera and audio information, including the following:
Call information. When using Portal's camera or microphone to make a call, we collect technical information about the call, such as volume level, number of bytes received or frame resolution. Facebook does not listen to, view, or keep the contents of calls on your Portal unless a Portal specific wake word is detected or the microphone button is pressed (if your device supports a microphone button) during these calls. In these cases, Portal may record background conversation or other ambient noise, as described in "Voice interactions" below.
SmartCamera. Portal's Smart Camera technology automatically pans and zooms to keep everyone in frame while the Portal is being used. When the camera and microphone are on, Portal processes (on the device only) information to keep you and others in frame, such as how many people are in view of the camera and where they are in relation to the camera and microphone. This information is only sent to Facebook as summary statistics for improving the Smart Camera, or as part of the automatic crash logs described below or where you choose to do so, such as by filing a bug report.
Voice interactions. Where available, you can alert Portal that you want to talk by using a wake word or, for devices that use a microphone button, pressing the microphone button. To activate Portal, you can use Portal-specific wake words (i.e. words you use to talk to Facebook on Portal) and third-party-specific wake words (i.e. words you use to talk to a third-party voice service on Portal). Unless you turn Portal's microphone off, Portal listens for a wake word. If Portal detects a wake word, a visual indicator appears on the bottom of the screen. If a Portal-specific wake word is detected, we collect these voice interactions, which may include ambient noise or background conversation. In some instances, these recordings may also include voice interactions where Portal has mistakenly detected a Portal-specific wake word, even if you did not say it. In most cases, you can view, hear and delete voice interactions, and can also turn off storage of voice interactions in your settings. Learn more about the voice interactions that Portal collects and how you can control the collection and use of your voice interactions by visiting the Voice assistant FAQs.
Environmental data: We use device sensors to collect environmental data from and about Portal, such as ambient light, when the device is on.
Device performance and reliability: We collect information about Portal's performance and device attributes, including crash reports, system logs and settings, and third-party service usage when the device is on. Similar to other devices, when Portal experiences a crash, a log about the crash is sent to Facebook that may include small fragments of information from camera and microphone amongst other information (such as contact information) in use at the time of the crash. These crash logs are only retained and used to diagnose problems with Portal devices or other apps and services used on Portal.
Information and content provided to Portal: We collect information provided directly to Portal, such as names and contact information. We also collect content created while using Portal's features, including pictures, videos, drawings and notes, to provide these features.
Third-party services: When a third-party service is used on Portal, we collect information about the use of the service, including how often and for how long it is used, crash log information when it crashes and an authorisation token, if it requires a log in. Some third-party services share information with us when the service is used on Portal. For example, when a third-party music integration is used, they transfer information, such as song name to us when that song is played on your Portal. To learn about how third-party services process your information, please refer to their terms and privacy policies.
In addition to the uses of information described in the Facebook Data Policy under "How do we use this information?", Portal uses the information that we collect in the following ways:
Detect engagement with Portal. We use the information that Portal collects to automatically detect interactions with the device. This empowers Portal to do things such as wake automatically when its camera detects movement.
Regulate your Portal device. We use environmental and device performance data to help regulate and enhance the performance of your Portal. For example, automatically controlling the device temperature and screen brightness.
Improve performance and reliability. We use device performance and reliability data to help improve Facebook devices and products. By analysing device performance and reliability, we can improve the hardware and software that powers your experiences with Facebook, including Portal.
Offer and improve voice services. Portal automatically detects a Portal-specific wake word so that it can respond to voice commands. If your Portal is connected to a Facebook account, we analyse and review voice interactions using human and machine processes to improve, troubleshoot and train our speech recognition systems, to maintain the integrity of our Products and to promote safety on and off Facebook. Learn more by visiting the Voice assistant FAQs.
In addition to the sharing of information described in the Facebook Data Policy under "How is this information shared?", Portal shares the information we collect in the following ways:
Owners with whom you share your Portal. If an Owner (as defined in Portal's Supplemental Terms of Service) chooses to add one or more Owners to a Portal, each Owner may be able to access and delete certain information (such as recordings and transcripts of voice interactions), even if that information is from another Owner or others who have access to the Portal. Each Owner can also change Portal settings and add or remove Owners from your Portal. If an Owner is removed from a Portal or deletes their account, information associated with that Owner may still be accessible to others who have access to your Portal, including voice interactions and access to a third-party service connected to that Owner.
People who have physical access to your Portal. Anyone who has physical access to your Portal and Portal passcode (if enabled) can access certain information on the Portal, such as the contacts of Owners, their availability and their photos or videos shared to Portal, as well as make audio or video calls. You should also consider situations when people may be able to see the content that is displayed on your Portal (for example, when somebody walks past when your photographs are being displayed on your Portal).
Third parties for product improvement and legal compliance. If your Portal is connected to a Facebook account, we share recordings and transcripts of voice interactions with vendors and service providers who assist us in improving, troubleshooting and training our speech recognition systems. We may also share voice interactions with third parties where we have a good faith belief that the law requires us to do so.
Third parties to facilitate use of third-party services on Portal. When third-party services are used on your Portal, we share information with these third parties about your Portal device, such as device name, IP address and postcode, as well as other information to help them provide the requested services. For example, when you use a Portal-specific wake word to request a third-party service, we may share the text or subject of your request with that third party. These third-party services can also collect information directly from your Portal, including device information and information about use of their service (e.g. the songs you listen to), as well as any other information you choose to share with them (e.g. your Facebook profile information if you log in to the third-party service using your Facebook account). If a third-party voice service is used on Portal that is activated by a wake word that is specific to that service, voice information will be processed by that third-party voice service, not Facebook. The information collected by these third-party services is subject to their own terms and policies, not this one.
Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your data, and to object to or restrict certain processing of your data that we collect through Portal. Learn more about these rights by visiting the How can you exercise your rights provided under GDPR section of the Facebook Data Policy, your Facebook settings or here.
The data controller responsible for your information is Facebook Ireland Ltd. You can learn more about how Facebook Ireland uses and shares information we collect through Portal, including in relation to data retention and data transfers, on the Facebook Data Policy. The How to contact Facebook with questions section of the Data Policy also contains details of the following:
Facebook Ireland contact details
How to contact Facebook Ireland's Data Protection Officer
Your right to lodge a complaint with Facebook Ireland's lead supervisory authority, the Irish Data Protection Commission.
Date of last revision: 8 January 2021
“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.
*Represents savings off regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.
†Extended festive season return period: Products ordered between 16 November 2020 and 1 January 2021 on portal.facebook.com are eligible for return up until 31 January 2021. Return requests must be completed by end of day on 31 January 2021 (local time) to be eligible. All other Terms and Conditions of our Standard Return Terms apply.
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