How long do you keep my “Hey Portal” voice interactions?

This article applies to:Portal Mini, Portal, Portal (Gen 1), Portal+, Portal TV

Stored “Hey Portal” voice interactions are kept on Facebook servers for up to 3 years. We delete “false wakes” within 90 days of detection. When we delete voice interactions, they will no longer appear in your Portal Settings or Facebook Activity Log and will be deleted from our systems and no longer used as part of our human review or machine processes. You can always delete your “Hey Portal” voice interactions in Portal Settings or your Facebook Activity Log. Alternatively, you can turn off storage of your “Hey Portal” voice interactions in Portal Settings.

Currently, “Hey Portal” is only available in English (US/Canada), and will be disabled if you select any language other than English (US/Canada) as your preferred language on your Portal. Learn more about “Hey Portal” availability.

Due to a higher than normal volume of contacts, our support options may be limited. We appreciate your patience during this time.


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Last updated October 15, 2019
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