How long do you keep my “Hey Portal” and “Hey Facebook” voice interactions?

This article applies to Portaland Portal TV

Stored “Hey Portal” and “Hey Facebook” voice interactions are kept on Facebook servers for up to 3 years. We delete “false wakes” within 90 days of detection. When we delete voice interactions, they will no longer appear in your Portal Settings or Facebook Activity Log and will be deleted from our systems and no longer used as part of our human review or machine processes.

You can delete your “Hey Portal” and “Hey Facebook” voice interactions in Portal Settings or your Facebook Activity Log. Alternatively, you can turn off storage of your “Hey Portal” and “Hey Facebook” voice interactions in Portal Settings. Learn more about how to view, download or delete your Portal information.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Note: If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, your “Hey Portal” voice interactions are not stored or accessible.

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Last updated October 27, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid September 21, 2021 (9:00 AM PST) – October 31, 2021 (8:59 PM PST). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.