Where can I ship a Portal?

This article applies to Portaland Portal TV

When you buy a Portal through portal.facebook.com, you can ship it to the following types of locations:

Regular addresses:

  • Homes
  • Apartments
  • Dorms
  • Condos
  • Offices

Military addresses:

  • APO
  • DPO
  • FPO

Portals can't be shipped to the following types of locations:

  • P.O. Boxes
  • Freight Forwarding addresses

Portal’s restricted shipping locations:

Some locations that can only be reached by local courier or require additional delivery handoffs may not be eligible for delivery. Portal can’t be shipped to the following regions:

  • French Polynesia, France
  • Guadeloupe, France
  • Reunion, France
  • San Marino, Italy
  • Vatican City, Italy
  • Balearic Islands, Spain
  • Canary Islands, Spain
  • Jersey, United Kingdom
  • Guernsey, United Kingdom
  • Isle of Man, United Kingdom
  • Puerto Rico, United States
  • Virgin Islands, United States
  • Check to make sure you include the right shipping information before checking out. Portal isn’t responsible for shipping problems due to missing or incorrect addresses.
  • If you receive an error message after entering your address at checkout, it means we can't currently ship to that address. Try using a different residential or business address.
  • If your address has a front office, mail room or receptionist, they can sign for your Portal when it arrives. Check with them if your tracking details say your device was delivered, but you didn’t receive it yet.
  • If you ship a Portal to a military address, it can take between 45 to 60 days to receive the Portal. For security reasons, the package will have limited tracking information.
  • If you don’t receive your Portal after 60 days from when your order shipped, please contact Portal Support at portal.facebook.com/help/ with your order number for help.
  • Learn more about where you can use Portal.

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Last updated August 28, 2020
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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