How does “Hey Portal” work with other voice services?

This article applies to:Portal, Portal Mini, Portal+, Portal TV, Portal (Gen 1)

“Hey Portal” works independently from other voice services such as Amazon Alexa. If you activate Alexa on Portal and use the “Alexa” wake word, Amazon will process that request independently. Use of Alexa or any other third party voice services on Portal is subject to the terms and policies of those other services, not the terms and policies of Facebook and its products. Facebook doesn't collect voice interactions processed by a third party voice service.

Currently, “Hey Portal” is only available in English (US/Canada), and will be disabled if you select any language other than English (US/Canada) as your preferred language on your Portal. Learn more about “Hey Portal” availability.

Due to a higher than normal volume of contacts, our support options may be limited. We appreciate your patience during this time.


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Last updated October 15, 2019
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