My Portal's display is pixelated, blurry, or freezing during calls.

This article applies to:Portal+, Portal (Gen 1), Portal TV, Portal Mini, Portal

If your calls are pixelated, blurry or freezing during a call, you or the person you're calling may have a weak signal. Try the following:

  • Check your Wi-Fi signal. If your signal is weak, move your Portal closer to your Wi-Fi router or reset the device.
  • Make sure the person you're calling with has a strong signal on their Portal or phone.

If you continue experiencing issues with your Portal display during calls, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated June 25, 2020
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