How do I set up passcodes for my Portal?

This article applies to Portal

See Portal TV article  

To secure your Portal, you can set up passcodes for your account and device.

Account Passcode

You can use this passcode to authenticate certain actions instead of logging into your Facebook account. Each Facebook account can set up their own password. If you can’t remember your Facebook password, visit the Facebook Help Center.

To set your account passcode:

  1. From Home on your Portal, tap Settings.
  2. Tap Accounts, then tap your account.
  3. Tap next to Use Passcode to turn on or off.
  4. Confirm your login.
  5. Enter your 4-digit passcode.
  6. Re-enter your 4-digit passcode.

To change your account passcode:

  1. From Home on your Portal, tap Settings.
  2. Tap Accounts, then tap your account.
  3. Tap Change Passcode.
  4. Enter your current passcode.
  5. Enter your new 4-digit passcode.
  6. Re-enter your new 4-digit passcode.
Note: Account passcodes can not be used to replace your WhatsApp login.

Screen Lock Passcode

You can use this passcode to keep your Portal screen locked when it's not in use. This passcode will be required to return to Home after your Portal is not in use, but you can still use voice commands to make and receive calls.

While your Portal is locked, you won't be able to add additional contacts to a call.

To set your Portal passcode:

  1. From Home on your Portal, Tap Settings.
  2. Tap the Privacy tab and then tap Passcode. (If prompted, select who's making changes and log in with your Facebook account.)
  3. Enter the 4-12 digit passcode for your device and tap the Checkmark.
  4. Re-enter your 4-12 digit passcode and tap the Checkmark to confirm your passcode.

To change your Portal passcode:

  1. From Home on your Portal, Tap Settings.
  2. Tap the Privacy tab and then tap Change Passcode.
  3. Select who's making changes and log in with your Facebook account.
  4. Enter your old passcode and tap the Checkmark.
  5. Enter your new passcode, reenter the new passcode, and then tap the Checkmark to confirm your new passcode.

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Last updated August 31, 2020
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