How do I set up my Portal Go?

This article only applies to Portal Go.

Watch this video to learn how to set up your device.

Portal Go has a built-in battery so you can move it around your home and call from anywhere. Your Portal Go comes with a Portal Go charger to charge your battery.

Before setting up your Portal:

To set up Portal Go:

  1. Place the dock on a stable, flat surface with the circular contact pads facing up toward the ceiling.
  2. Plug the charging doc into a working outlet.
  3. For the best call quality, make sure to leave at least 2 feet between your Portal Go and any walls.
  4. Align the bottom slot on your Portal Go with the top of the charging dock and place the device on it.
  5. Once connected to the charging dock, your device will power on automatically.

After your device is charged you can carry Portal Go by the handle located on the rear of the device. Learn more about your Portal Go battery and what to do if it won’t charge.

To set up your profile:

Once your Portal is plugged in, follow the on-screen instructions to begin setup. If you are visually impaired and need assistance setting up your Portal, you can activate screen reader by holding two fingers on the screen.

Follow the on-screen instructions to do things like choose your preferred language, connect to WiFi and connect with Facebook, WhatsApp or Workplace accounts.

Troubleshooting

If you have trouble setting up your device, these articles may help:

When you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like:

Note:

  • Always use the official Portal Go charger with your device.
  • Excessive heat can damage your Portal Go, so make sure to place your Portal away from areas that may get very hot, such as near cooking surfaces or in direct sunlight. If your device is overheating, you’ll receive a notification. When this happens, stop using it and let the device cool down before continuing to use it.

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Last updated October 21, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

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