Portal doesn't ring when I call from the Messenger app.

If a Portal doesn't ring after an attempted call, you may be on a version of Messenger that is incompatible with Portal. Your Messenger app should automatically update to the compatible version within 30 to 60 minutes of your attempted call.

To make sure you're on a compatible version of the Messenger app:

  1. Download the latest version of Messenger on your phone or tablet.
  2. Attempt a call to a Portal device from the Messenger app. If the attempted call does not ring on Portal, wait 60 minutes and try again.
Note: Additional interactions with Portal and the Messenger app, like being added to a Portal's Favorites list or receiving a call from Portal, will automatically update you to the compatible Messenger app after 30 to 60 minutes.

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Last updated January 11, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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