Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

Portal doesn't ring when I call from the Messenger app.

If a Portal doesn't ring after an attempted call, you may be on a version of Messenger that is incompatible with Portal. Your Messenger app should automatically update to the compatible version within 30 to 60 minutes of your attempted call.

To make sure you're on a compatible version of the Messenger app:

  1. Download the latest version of Messenger on your phone or tablet.
  2. Attempt a call to a Portal device from the Messenger app. If the attempted call does not ring on Portal, wait 60 minutes and try again.
Note: Additional interactions with Portal and the Messenger app, like being added to a Portal's Favorites list or receiving a call from Portal, will automatically update you to the compatible Messenger app after 30 to 60 minutes.

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Last updated January 11, 2021
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