How do I cancel my Portal order?

This article applies to Portaland Portal TV

If you've purchased your Portal through and your payment method hasn't been charged yet, you can cancel your order. If your payment method has been successfully charged, the order can no longer be canceled. Learn how to return your Portal.

To cancel your order:

  1. Log into your Facebook Account.
  2. Click your profile in the top right corner and select Your Account.
  3. Select Ordered Devices.
  4. Select the order you want to cancel.
  5. Select Do you want to cancel this order? (If you do not see this option, the order has already processed and can no longer be canceled).
  6. Select your reason for cancellation from the drop-down menu.
  7. Click Cancel Order.

Learn more about our return and refund policy in terms of sale.

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Last updated January 5, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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