How do I take care of my Portal?

This article applies to Portaland Portal TV

Check portal.facebook.com/safety for the most up-to-date information on health and safety. Follow the recommendations and warnings there.

To take care of your Portal, follow these tips:

Picking a location:

  • Set up your Portal on a flat, stable surface where it’s not likely to tip or fall.
  • Set up and keep your Portal indoors in a well-ventilated, climate-controlled location. Your Portal may get warm during use, which is normal.
  • Keep your Portal and its cord away from food, water or other liquids.
  • Keep your Portal and its cord away from sources of heat like stoves, ovens or radiators.

Cord care:

  • When setting up Portal, plug the cord into the device first, then into an appropriate outlet.
  • Arrange the cord so it’s out of reach for children and pets, and no one will trip on it.
  • Shut down and unplug your Portal before moving it.
  • Unplug your Portal’s cord from the outlet first, then from the device.
  • Only use the included power cord with your Portal.

Cleaning your Portal:

  • Use a clean, soft dry cloth to clean the screen and outside of your Portal.
  • Only clean the outside of your Portal. Don't attempt to open your Portal or to clean inside any ventilation or other openings.
  • Don't use compressed air to clean your Portal.
  • Don't use abrasive or harsh chemicals when cleaning your Portal.

If your Portal needs additional service, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated August 28, 2020
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