How do I take care of my Portal?

This article applies to:Portal+, Portal (Gen 1), Portal TV, Portal Mini, Portal

Check portal.facebook.com/safety for the most up-to-date information on health and safety. Follow the recommendations and warnings there.

To take care of your Portal, follow these tips:

Picking a location

  • Set up your Portal on a flat, stable surface where it’s not likely to tip or fall.
  • Set up and keep your Portal indoors in a well-ventilated, climate-controlled location. Your Portal may get warm during use, which is normal.
  • Keep your Portal and its cord away from food, water or other liquids.
  • Keep your Portal and its cord away from sources of heat like stoves, ovens or radiators.

Cord care

  • When setting up Portal, plug the cord into the device first, then into an appropriate outlet.
  • Arrange the cord so it’s out of reach for children and pets, and no one will trip on it.
  • Shut down and unplug your Portal before moving it.
  • Unplug your Portal’s cord from the outlet first, then from the device.
  • Only use the included power cord with your Portal.

Cleaning your Portal:

  • Use a clean, soft dry cloth to clean the screen and outside of your Portal.
  • Only clean the outside of your Portal. Don't attempt to open your Portal or to clean inside any ventilation or other openings.
  • Don't use compressed air to clean your Portal.
  • Don't use abrasive or harsh chemicals when cleaning your Portal.

If your Portal needs additional service, please contact Portal Support at portal.facebook.com/help for assistance.


Was this article helpful?

Last updated November 18, 2019
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

©2020 Facebook, Inc. or its affiliates. All rights reserved.

Screen images simulated. User experience may vary.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Void where prohibited.

**$30 off Offer valid 1/30/20 through 2/17/20 on qualifying purchases at portal.facebook.com. Portal TV excluded from $30 off Offer. Limit 4 devices per transaction. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Subject to availability, quantities are limited. Savings automatically applied at checkout. Void where prohibited. Represents savings off of regular, non-promotional prices.

Muppets © Disney 2020