How do I set up my Portal?

This article applies to Portal

Watch this video to learn how to set up your device.

Before setting up your Portal:

Review our health and safety guidelines.
To set up your Portal, you'll need a Facebook or WhatsApp account.

You can use a screen reader to set up your Portal, If you're having trouble using your Portal's touch screen during setup, learn more about turning off accessibility options.

To turn on your device:

Slide the cover off your box, open the box and pull the device towards you.
Remove plastic packaging. If the plastic packaging is covering your microphone, you will have trouble making calls and using assistants.
Place your Portal on a stable flat surface, like a tabletop or counter. Do not place your Portal near areas where it might get wet, sources of heat or where it may be tipped over easily. (example: near sinks, showers, pools, stoves, ovens, or radiators.)
Plug the power cord into the back of your device. If your Portal comes with a charging dock, learn how to set up Portal Go.
Make sure the included power cord is fully plugged into your Portal before plugging it into an appropriate outlet:

Your Portal works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. Please review health and safety guidelines for more information.
Arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal.

Leave at least 2 feet between your Portal and any walls for best call quality.

Your device will power on automatically. To turn the camera off, you can slide the camera cover over it. Or you can press the camera and microphone off button at the top of the device.

To set up your profile:

Once your Portal is plugged in, follow the on-screen instructions to begin setup. If you are visually impaired and need assistance setting up your Portal, you can activate TalkBack by placing two fingers on the screen and holding down.

Follow the on-screen instructions to do things like choose your preferred language, connect to WiFi and connect with Facebook, WhatsApp or Workplace accounts.

Troubleshooting

If you have trouble setting up your device, these articles may help:

Wifi troubleshooting tips.
Forgot my Facebook password.
If you're having trouble using your Portal's touchscreen during setup, you may have turned on talkback.

When you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like:

Note: If you can’t log into your Facebook account, visit the Facebook Help Center.

Last updated December 15, 2021

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How is Portal TV different from the other Portals?

Portal TV allows you to make video calls through your TV screen. The other Portals come with screens of different sizes and can be placed anywhere in your home.

Where is Portal available to purchase?

Portal is only sold in select countries.

How does calling work on Portal?

With Portal, you can make and receive calls to and from your Facebook friends, Messenger connections and WhatsApp contacts.

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid January 15, 2022 (12:00 am PT) – January 30, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program’s terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

**Offer valid January 15, 2022 (12:00 am PT) – January 30, 2022 (11:59 pm PT). Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Both products must be purchased in the same transaction to qualify. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer may only be combined with other offers, discounts, bundles, or coupons currently available at portal.facebook.com. Limit one (1) discount per transaction. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

† Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.