How do I set up my Portal?

This article applies to Portal

Before setting up your Portal, make sure to review our health and safety guidelines. To set up your Portal, you'll need a Facebook or WhatsApp account.

If you would like to use screen reader to set up your Portal, learn more about setting up your Portal using screen reader. If you're having trouble using your Portal's touchscreen during setup, learn more about turning off accessibility options.

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Assemble your Portal:

Place your Portal on a stable flat surface, like a tabletop or counter.
- Do not place your Portal near sinks, showers, pools or other areas where it might get wet.
- Do not place your Portal near sources of heat, such as stoves, ovens, or radiators.
- Do not place Portal where it may be tipped over easily.
Plug your Portal in with the included power cord.
- Plug the included power cord into Portal first, then into an appropriate outlet.
  - Make sure the included power cord is fully plugged into your Portal before plugging it into an appropriate outlet.
- Your Portal works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. Please review our health and safety guidelines for more information.
- Arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal.

Select your language and connect to Wi-Fi:

Once your Portal is plugged in, follow the on-screen instructions to begin setup.

Select your language, then tap Next.
Connect to Wi-Fi.
1. Select your Wi-Fi network.
2. Enter your Wi-Fi password and tap Join.
3. Tap Next.
4. Tap Continue. Your Portal may need to download the latest software in order to complete setup. Once the download is complete, you may be asked to restart your Portal.

If you have trouble connecting to the Wi-Fi, learn how to check your signal.

Give your Portal a name and log in with Facebook or WhatsApp:

Follow the on-screen instructions to continue setup.

Give your Portal a name. Tap an option from the menu or tap to create a Custom Name, then tap Next.
Log in with Facebook or WhatsApp:
1. Tap the box next to Facebook or WhatsApp, then tap Next.
2. Follow the on-screen instructions.

Once you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like connect your Portal to music accounts, set up Amazon Alexa, display your photos and learn more about using Portal.

“Hey Portal” and other functionality is affected by language selection. Learn more about “Hey Portal” availability. Some features, including Facebook Watch, Facebook Gaming, Facebook Live and display settings aren't available when you set up your Portal with WhatsApp only or when a WhatsApp-only login exists on a shared device. See portal.facebook.com/usage for more information.

Note: If you can’t log into your Facebook account, visit the Facebook Help Center.

Last updated January 14, 2021

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How is Portal TV different from the other Portals?

Portal TV allows you to make video calls through your TV screen. The other Portals come with screens of different sizes and can be placed anywhere in your home.

Where is Portal available to purchase?

Portal is only sold in select countries.

How does calling work on Portal?

With Portal, you can make and receive calls to and from your Facebook friends, Messenger connections and WhatsApp contacts.

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

†Extended Holiday Return Period: Products ordered November 16, 2020 through January 1, 2021 on portal.facebook.com are eligible to be returned through January 31, 2021. Return requests must be completed by end of day January 31, 2021 (local time) to be eligible. All other terms and conditions of our standard return terms apply.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.