How do I control how Portal handles my voice interactions?

This article applies to Portaland Portal TV

Beginning in December, we will no longer be offering "Hey Facebook" as a wake word for Portal. Please use "Hey Portal" to interact with voice commands.

If your Portal is connected to your Facebook account, you can choose to turn off storage of your “Hey Portal” and “Hey Facebook” voice interactions in Portal Settings.

To turn off storage of “Hey Portal” and “Hey Facebook” voice interactions:

  1. From Home, tap Settings.
  2. Tap Assistants.
  3. Tap “Hey Facebook" or "Hey Portal"
  4. Tap next to “Hey Facebook” storage or “Hey Portal” storage to turn storage on and off.

Even if you turn off storage, you can still use “Hey Portal” and “Hey Facebook” but over time the feature may not work as well. When storage is turned off, we won’t keep recordings or transcripts of your voice interactions, which means you won't be able to view, hear or delete them. And we won’t use those voice interactions to improve our voice services and they won’t be reviewed by people.

We log system activity, such as the timestamp for when a voice interaction was made and the general category of the voice interaction. For example, if you said, “Hey Portal, what’s the weather in Seattle?,” we would simply categorize your question as “get weather.” Any voice interactions made before you turned off storage will still be stored.

If your Portal is connected to your Facebook account, you can easily view, hear and delete your voice interactions and transcriptions in Portal Settings or your Facebook Activity Log.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Note: If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, your “Hey Portal” and "Hey Facebook" voice interactions are not stored or accessible.

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Last updated November 10, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 18, 2021 (9:00 pm PT) – November 29, 2021 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program’s terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

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