My Portal's smart camera is having problems automatically following my movement.

This article applies to:Portal+, Portal (Gen 1), Portal TV, Portal Mini, Portal

If your Portal's camera is having trouble following your movement, try the following:

  • End your call and then try again.
  • Unplug your device and plug it back in again.

If you continue experiencing issues with your Portal's Smart Camera, please contact Portal Support at for assistance.

Due to a higher than normal volume of contacts, our support options may be limited. We appreciate your patience during this time.

Was this article helpful?

Last updated October 15, 2019
Copy Link

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

©2020 Facebook, Inc. or its affiliates. All rights reserved.

Screen images simulated. User experience may vary.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Void where prohibited.