Why do you do human review of Hey Portal voice interactions?

This article applies to Portaland Portal TV

We use both machine processes and human reviewers to train and improve our voice services to help make our voice services get smarter, more accurate and better for everyone. Making sure that our voice services can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Human reviewers are particularly helpful in identifying voice interactions that machines are likely to misinterpret.

For example, someone might say "Newark," but with their accent, Portal could interpret what they said as "New York." Human reviewers are also useful in evaluating how well “Hey Portal” executes on your voice command. For example, we can evaluate if Portal actually called the person you meant to call, and help improve Portal to respond more accurately over time.

You can set Portal voice assistant to respond to “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” availability varies. Learn more about “Hey Portal” availability.


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Last updated December 10, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid January 15, 2022 (12:00 am PT) – January 30, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program’s terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

**Offer valid January 15, 2022 (12:00 am PT) – January 30, 2022 (11:59 pm PT). Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Both products must be purchased in the same transaction to qualify. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer may only be combined with other offers, discounts, bundles, or coupons currently available at portal.facebook.com. Limit one (1) discount per transaction. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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