How do I exercise my rights under GDPR with my Portal information?

This article applies to:Portal Mini, Portal TV, Portal (Gen 1), Portal, Portal+

Your Portal

Effective October 15, 2019, we will provide you with the ability to access, rectify, port and erase your data. You can access a copy of your Portal information, such as Superframe albums and favorite contacts, by using the Download Your Information tool on Your Facebook Information (YFI) page, available in your Facebook Account Settings. You can delete Portal information by removing your account from your Portal.

Other Facebook Company Products

You can access and delete your data related to other Facebook Company Products you use on Portal, such as Messenger, by using those Products. For example, you can view and delete your Portal Messenger call history in your Messenger call log. You can also access your Portal Messenger calls by using the Messenger Access Your Information tool on your YFI page. If you use WhatsApp on Portal, you can view and delete WhatsApp call history in your WhatsApp call logs and you can access your Portal WhatsApp call history by using the WhatsApp Request Account Info feature.

Deleting your Facebook Company Product accounts will delete information related to your use of those Products, including your Portal information and your use of other Facebook Company Products on Portal.

Voice Interactions

Effective September 25, 2019, to access and delete your Portal voice interactions, go to your Portal Settings or your Facebook Activity Log. Learn more about what information we collect for “Hey Portal” and how to manage your “Hey Portal” voice interactions.

Click here for more information about your ability to access, rectify, port and erase your data.


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Last updated June 24, 2020
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