Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

My Portal's display isn't working.

This article applies to Portal

If your Portal's display isn't working as expected:

  • If your Portal's display is going black or flickering, try unplugging your Portal and plugging it back in again.
  • Your Portal accessibility options may be turned on by mistake. Learn how to turn off accessibility settings on your Portal.
  • If your display is pixelated, blurry or freezing during a call, you or the person you're calling may have a weak signal. Check your Wi-Fi signal. If your signal is weak, move your Portal closer to your Wi-Fi router (internet connection device) or reset the device. Make sure the person you're calling with has a strong signal on their Portal or phone.

If you continue to experience issues with your Portal's touch screen, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated January 6, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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