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How do I factory reset my Portal TV?

This article applies to Portal TV  

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Resetting your Portal TV will set the device to its original factory settings and will disconnect any accounts, erase any preferences, local device data and or settings you've set on the device.

To perform a factory reset on your Portal TV using the Portal TV remote:

  1. From Home on your Portal TV, select Settings.
  2. Select General.
  3. Scroll down and select Factory Reset.
  4. Select Reset to complete a factory reset on your Portal.

To manually perform a factory reset on your Portal TV:

  1. Unplug your Portal TV power cord.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds. Continue holding the button during countdown.
  3. After your Portal restarts, reset your remote by pressing play/pause and volume up for 15 seconds.
  4. Press and for 5 seconds to pair your remote when setting up your Portal TV.
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If you can’t use your remote after a factory reset, learn what to do if you’re having trouble with your Portal TV remote.


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Last updated April 19, 2021
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