How do I factory reset my Portal TV?

This article applies to:Portal TV

Resetting your Portal TV will set the device to its original factory settings and will disconnect any accounts, erase any preferences, local device data and or settings you've set on the device.

To perform a factory reset on your Portal TV using the Portal TV remote:

  1. From Home on your Portal, select Settings.
  2. Select General.
  3. Scroll down and select Factory Reset.
  4. Select Reset to complete a factory reset on your Portal.

To manually perform a factory reset on your Portal TV:

  1. Unplug your Portal TV power cord.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds.

Was this article helpful?

Last updated February 10, 2020
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

©2020 Facebook, Inc. or its affiliates. All rights reserved.

Screen images simulated. User experience may vary.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Void where prohibited.

**$30 off Offer valid 1/30/20 through 2/17/20 on qualifying purchases at portal.facebook.com. Portal TV excluded from $30 off Offer. Limit 4 devices per transaction. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Subject to availability, quantities are limited. Savings automatically applied at checkout. Void where prohibited. Represents savings off of regular, non-promotional prices.

Muppets © Disney 2020