How do I factory reset my Portal TV?

This article applies to:Portal TV

Resetting your Portal TV will set the device to its original factory settings and will disconnect any accounts, erase any preferences, local device data and or settings you've set on the device.

To perform a factory reset on your Portal TV using the Portal TV remote:

  1. From Home on your Portal, select Settings.
  2. Select General.
  3. Scroll down and select Factory Reset.
  4. Select Reset to complete a factory reset on your Portal.

To manually perform a factory reset on your Portal TV:

  1. Unplug your Portal TV power cord.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds.

Was this article helpful?

Last updated June 24, 2020
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2020 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.