This article applies to Portaland Portal TV
If you've purchased your Portal through portal.facebook.com and you'd like to return your Portal you can:
Once you submit your request you will receive an email with a printable shipping label and instructions. It may take up to 2 days to receive an email. If you don’t receive an email within 2 days:
You can return your product within 30 days of receipt. If you are having trouble returning your Portal contact Portal Support at portal.facebook.com/help.
Learn more about our return and refund policy in terms of sale.
If your device is covered under warranty, check your accounts page to see if you can troubleshoot and replace your Portal.
Currently, not all orders can be replaced from your account page. If the following steps aren’t on your account page, contact Portal Support at portal.facebook.com/help.
Get emails from Facebook about Portal and other Facebook hardware products.Sign Me Up
Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.
*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.
† Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.
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