Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

I'm having trouble with my Portal TV remote.

This article applies to Portal TV  

If you’re having trouble pairing your Portal TV remote during setup:

  • Press and hold and on your Portal TV remote at the same time for 5 seconds.
  • Unplug your Portal TV, then plug it back in again.
  • Perform a factory reset on your Portal TV and follow the on-screen instructions to pair your Portal TV remote.

If your Portal TV remote is unresponsive:

  • Check to make sure the batteries have been loaded correctly.
  • Try removing the batteries for a few minutes and then putting the batteries back into your Portal TV remote. Re-insert the batteries and wait 5 seconds before pressing and for 5 seconds to initiate pairing.
  • Try replacing the batteries. Your Portal TV remote requires 2 AAA batteries.
  • Unplug your Portal TV, then plug it back in again.
  • Factory reset the remote by pressing and volume up for 15 seconds.
  • Perform a factory reset for you Portal TV. Learn more about what happens when you factory reset your Portal TV.

If you’re still experiencing issues with your Portal TV remote:

Please contact Portal Support at portal.facebook.com/help for assistance.

Was this article helpful?

Last updated April 19, 2021
Copy Link

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Portal and Portal TV Sale: Offer valid 5/27/21 (9:00 pm PST) – 6/26/21 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Savings automatically applied at checkout. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice. Void where prohibited.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.