I'm having trouble using the touch screen while setting up my Portal.

This article applies to:Portal+, Portal (Gen 1), Portal, Portal Mini

If your Portal's touch screen isn't working as expected during setup, accessibility options may have been turned on by mistake. If you're seeing a green rectangle on your Portal's screen or Portal is reading text out loud to you during setup, accessibility options have been turned on.

To turn accessibility options off during setup:

  1. Use two or more fingers to press and hold your Portal's touch screen for 8 seconds. After 4 seconds, you'll hear an audible prompt to continue holding your Portal screen to turn accessibility options off.
  2. Continue holding for 8 seconds to turn off accessibility options.

To use your Portal with accessibility options turned on:

  • Scroll by using two fingers.
  • Select by double-tapping the screen where you'd like to make a selection.

If accessibility options aren't turned on, try unplugging your Portal and plugging it back in again. If you continue to experience issues with your Portal's touch screen, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated October 14, 2019
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