I forgot my Portal TV passcode.

This article applies to Portal TV  

See Portal article  

Account Passcode

To reset your account passcode:

  1. From Home on your Portal TV, select Settings.
  2. Select Accounts, then select your account.
  3. Select Change Passcode, then select Forgot?.
  4. Confirm your login.
  5. Enter your new 4-digit passcode.
  6. Re-enter your new 4-digit passcode.
Note: If you can’t remember your Facebook password, visit the Facebook Help Center.

Screen Lock Passcode

If you’ve forgotten your Portal TV passcode, you’ll need to factory reset your Portal TV:

  1. Unplug your Portal TV.
  2. Press and hold the button on the side of your Portal TV while plugging your Portal TV back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Portal TV will Factory Reset in 10 seconds. You can release the buttons when the countdown hits 0 seconds.
Note: Resetting your Portal TV will set the device to its original factory settings and will disconnect any accounts, erase any preferences, local device data and or settings you've set on the device.

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Last updated December 14, 2020
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