Why am I being asked to authenticate my payment when ordering a Portal?

This article applies to Portaland Portal TV

We may ask you to authenticate your payment when purchasing a Portal through portal.facebook.com to comply with applicable fraud prevention laws.

To authenticate your payment during checkout, you’ll be asked to enter a code that was sent to the email address associated with your account.

Some of the ways your bank may ask you to authenticate your payment include:

  • Responding to an email with a secure link to complete your purchase.
  • Opening a payment confirmation from Portal from Facebook on your phone.
  • Providing additional verification for your bank in a new browser window.


  • You can also add PayPal as a confirmed payment method to your Facebook account. Once you do this, you should be able to use your confirmed PayPal account to complete purchases without additional verification steps.
  • If you are having trouble authenticating your payment or if you don’t receive a code, please contact Portal Support at portal.facebook.com/help for assistance.

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Last updated August 28, 2020
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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