Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.
This article applies to Portal
If you’re receiving an error message when you try to make a call on Portal, it may mean your Portal is running an old version of the Portal software. To continue making and receiving calls on Portal to connect with friends and family, you may need to update the software.
Portal will automatically update if it is plugged in, connected to Wi-Fi and not being used so that it can enter a “sleep” mode. Your Portal will automatically go to “sleep” mode after 15 minutes without use, or you can put your Portal to sleep manually by swiping up from the bottom of your Portal screen and tapping the on-screen power button. Portal will restart once the update has been installed.
Once the software has been updated, you will need to log back in to your Portal by following the on-screen instructions.
Get emails from Facebook about Portal and other Facebook hardware products.
“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.
*Portal and Portal TV Sale: Offer valid 5/27/21 (9:00 pm PST) – 6/26/21 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Savings automatically applied at checkout. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice. Void where prohibited.
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