I’m receiving an error message when I try to make a call on Portal.

This article applies to:Portal+, Portal (Gen 1)

If you’re receiving an error message when you try to make a call on Portal, it may mean your Portal is running an old version of the Portal software. To continue making and receiving calls on Portal to connect with friends and family, you may need to update the software.

Portal will automatically update if it is plugged in, connected to Wi-Fi and not being used so that it can enter a “sleep” mode. Your Portal will automatically go to “sleep” mode after 15 minutes without use, or you can put your Portal to sleep manually by swiping up from the bottom of your Portal screen and tapping the on-screen power button. Portal will restart once the update has been installed.

Once the software has been updated, you will need to log back in to your Portal by following the on-screen instructions.


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Last updated June 25, 2020
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