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The audio isn't working on my Portal TV.

This article applies to Portal TV  

See Portal article  

If the audio isn’t working on your Portal TV, make sure:

  • Your TV is on and set to the right input.
  • The volume is up on the TV.
  • HDMI-CEC is enabled on your Portal TV and your TV.
  • Your video is not muted.
  • The other person is not muted during a call.

If there's an echo, try:

  • Checking the TV's audio settings and disabling features like automatic level control and smart sound.
  • Disabling your sound bar and using your TV speakers instead.
  • Lowering the TV volume.
  • Placing your Portal TV as far away from your TV speakers as possible.
  • Moving your Portal TV away from reflective surfaces.

If you’re still experiencing audio issues on Portal TV, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated August 31, 2020
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