Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

How do I pair my new Portal TV remote?

This article applies to Portal TV  

To pair your new remote, you'll have to factory reset your Portal TV:

1. Make sure your TV is turned on and you can see Portal’s Home screen.

2. Unplug the power cord from the back of your Portal TV.

3. Press and hold the button on the right side of your Portal TV. At the same time, plug the power cord back into your Portal TV.

4. You will see a factory reset countdown. Keep the button pressed until countdown ends.

5. When Portal TV’s home screen appears, remove the plastic battery tab and press Select to set up Portal TV with your new remote.


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Last updated August 31, 2020
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