Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

'Hey Portal,''Hey Facebook' and Alexa don't understand me.

If "Hey Portal," "Hey Facebook" and Alexa have trouble understanding you:

  • Make sure your Portal's microphone is turned on.
  • Make sure your camera cover is not covering your Portal's microphone.
  • Speak towards your Portal and move closer if necessary.
  • Check to see if "Hey Portal" and "Hey Facebook" are available to you.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.


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Last updated February 25, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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