How does my Portal Go battery work?

Depending on how Portal Go is being used, the device may get warm, especially around the top right portion of the display. You may notice this in situations like:

  1. Setting up your device the first time
  2. Large group calls
  3. Using graphics-intensive AR effects
  4. Using the device for a period of time

This is normal, and your device will return to a regular temperature when returned to less power-intensive usage.

If the interior temperature of Portal Go exceeds the normal operating range, the device will protect its internal components by attempting to regulate its temperature. If this happens, you might notice these changes:

  1. The display dims or goes black
  2. Performance slows with AR experiences or graphics-heavy features

If Portal Go exceeds a certain temperature threshold, you may see this alert: "Portal is overheating and may shut down soon."

If the device continues to exceed the temperature threshold, Portal Go will shut down to prevent excessive overheating and display a temperature icon on the screen.

When this happens, stop using it, move it to a cooler environment and let the device cool down before continuing to use it.

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Last updated October 19, 2021
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