Before you set up your Portal, make sure you have all the items that should be included in your Portal box.
The following items should be included in your Portal or Portal Mini box:
The following items should be included in your Portal+ box:
Before you set up your Portal TV, make sure you have all the items that should be included in your Portal TV box.
The following items should be included in your Portal TV box:
Each Portal provides similar software and basic features.
Portal TV allows you to make video calls through your TV. The other Portals have built-in screens that vary in size and can be used anywhere in your home, as long as they’re plugged in. Portal TV audio uses your TV sound system. The other Portals have built-in speakers.
Learn more about the differences between each Portal on the Portal comparison page.
Portal [Gen 1] and Portal+ are currently available to purchase in select countries:
Portal, Portal Mini and Portal TV are currently available to pre-order in select countries:
Portal+ is currently available to pre-order in select countries:
When you buy a Portal through portal.facebook.com, you can ship it to the following types of locations:
Portals can't be shipped to the following types of locations:
Portal’s restricted shipping locations:
Some locations that can only be reached by local courier or require additional delivery handoffs may not be eligible for delivery. Portal can’t be shipped to the following regions:
To order or pre-order a Portal from portal.facebook.com:
When will payment be collected for my Portal pre-order?
Pre-orders for Portal will start shipping on 10/15/2019.
Pre-orders for Portal TV will start shipping on 11/5/2019.
For additional order details, like shipping address, order ID and cancellation options:
If you have an issue tracking your Portal order, please contact Portal Support at portal.facebook.com/help for assistance.
If you've purchased your Portal through portal.facebook.com, you may be eligible for a refund or return within 30 days of your purchase. To request a return, you must inform us of your decision by contacting Portal Support at portal.facebook.com/help.
Learn more about our return and refund policy in our terms of sale.
If your pre-order payment method hasn’t been charged yet:
If you pre-ordered your Portal from portal.facebook.com and your payment method hasn’t been charged yet, you can cancel your pre-order. We won’t charge your card until your order is being prepped for shipment.
To cancel your Portal pre-order:
If your pre-order payment method has already been charged:
If you pre-ordered your Portal from portal.facebook.com and your payment method has been charged, the pre-order can no longer be canceled.
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Screen images simulated. User experience may vary.
*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Void where prohibited.
**WhatsApp video calling coming to Portal (Gen 1) and Portal+ on October 15