I've forgotten my Portal passcode.

This article applies to Portal

See Portal TV article  

Over the next few months, we are updating your Portal’s home screen and settings. Some steps will be different if your Portal has the new home screen.

Account Passcode

To change your Account Passcode:

  1. From Apps, tap Settings .
  2. Tap Profiles.
  3. Tap your profile, then tap Passcode.
  4. Tap Change Passcode, then tap Forgot?
  5. Confirm your login.
  6. Enter your new 4-digit passcode, then re-enter your new 4-digit passcode.
Note: If you can’t remember your Facebook password, visit the Facebook Help Center.

Screen Lock Passcode

Portal and Portal Mini:

If you've forgotten your Portal passcode, you'll need to perform a factory reset by:

  1. Unplugging your Portal.
  2. Pressing and holding both the Volume Down and Volume Up buttons and plugging your Portal back in at the same time.

You will get an on-screen notification that your Portal will factory reset in 10 seconds.

Portal+ and Portal (Gen 1):

If you've forgotten your Portal passcode, you'll need to perform a factory reset by:

  1. Pressing and holding the Volume Down button.
  2. Pressing and holding the Power button while pressing Volume Down.
  3. Tapping Factory Reset on your Portal display.
Note: If you can’t log in to your Facebook account, visit the Facebook Help Center.

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Last updated June 11, 2021
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