Why are my Portal calls freezing, dropping or blurry?

If your calls are pixelated, blurry, dropping or freezing during a call, you or the person you're calling may have a weak signal.

When making video calls, we recommend a download speed of 5Mbps per individual you're calling, for example, a group call with 3 other people would require a download speed of 15Mbps.

If your Wi-Fi signal strength is weak, try the following:

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Last updated June 26, 2020
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