What information is collected for “Hey Portal”?

This article applies to:Portal, Portal (Gen 1), Portal+, Portal Mini, Portal TV

When Portal hears the wake word, “Hey Portal,” it will start to record your voice interaction and create a computer-generated transcription of the recording. Like other voice assistants, when Portal is activated, it will also pick up other sounds in the immediate area beyond just the voice command - this may include ambient noise or nearby background conversations.

A voice command is something you ask Portal to do, such as “Hey Portal, call Mom” or “Hey Portal, what’s the weather today?” Ambient noise or background conversation is any conversation or noise that happens in the background when you say a voice command that gets picked up by Portal. And a “false wake” recording is when Portal mistakenly hears the wake word and starts to record. When Portal is recording, you’ll see a visual confirmation at the bottom of the screen. As Portal improves over time, it will get better at identifying and reducing the number of “false wakes,” so you can have a better “Hey Portal” experience.

Currently, “Hey Portal” is only available in English (US/Canada), and will be disabled if you select any language other than English (US/Canada) as your preferred language on your Portal. Learn more about “Hey Portal” availability.

Was this article helpful?

Last updated October 14, 2019
Copy Link

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

©2019 Facebook, Inc. or its affiliates. All rights reserved.

Screen images simulated. User experience may vary.

*Offer valid 12/13/19 through 12/24/19 on qualifying purchases at portal.facebook.com. Limit 4 devices per transaction. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Subject to availability, quantities are limited. Savings automatically applied at checkout. Void where prohibited.

**Valid on orders with a delivery address located in the continental United States (excluding freight forwarders and P.O. Boxes). Subject to product availability. Delivery may be delayed for certain products. The estimated delivery date for each product is provided at checkout prior to purchase.

Products ordered November 21, 2019 through January 1, 2020 on portal.facebook.com are eligible to be returned through January 31, 2020. Return requests must be completed by end of day January 31, 2020 (local time) to be eligible. All other terms and conditions of our standard return terms apply.

Muppets © Disney 2019