What information is collected for Hey Portal and Hey Facebook?

This article applies to Portaland Portal TV

When Portal detects a Portal specific wake word like “Hey Portal” or “Hey Facebook” it will start to record and transcribe your voice interaction.

Your voice interaction includes your voice command such as “Hey Portal, call Mom” or “Hey Portal, what’s the weather today?” Voice interactions may also include ambient noise or background conversation that happen when you say a voice command to Portal. And voice interactions may also include a “false wake” recording, which is when Portal mistakenly hears a Portal specific wake word and starts to record.

If Portal detects a Portal specific wake word, you’ll see a visual confirmation at the bottom of the screen. As Portal voice commands improve over time, it will get better at identifying and reducing the number of “false wakes” so you can have a better “Hey Portal” and “Hey Facebook” experience.

To view, hear and delete your Portal voice commands:

  1. From Home, tap Settings.
  2. Tap Assistants.
  3. Tap “Hey Facebook” or “Hey Portal”
  4. Tap “Hey Facebook" activity or “Hey Portal” activity.

You can also manage your voice commands in your Facebook activity log. Learn how to use your Facebook activity log on the Facebook help center. Your Alexa voice commands are not included in your Portal voice activity log.

Keep in mind that people with and without Portal profiles can use “Hey Portal” and “Hey Facebook.”

When anyone in your household says a voice command, that voice command will be accessible in the voice activity log of all Portal profiles associated with the device.


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Last updated October 27, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid September 21, 2021 (9:00 AM PST) – October 31, 2021 (8:59 PM PST). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

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