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What information is collected for “Hey Portal” and “Hey Facebook?”

This article applies to Portaland Portal TV

When Portal detects a Portal specific wake word like “Hey Portal” or “Hey Facebook” it will start to record and transcribe your voice interaction.

Your voice interaction includes your voice command such as “Hey Portal, call Mom” or “Hey Portal, what’s the weather today?” Voice interactions may also include ambient noise or background conversation that happen when you say a voice command to Portal. And voice interactions may also include a “false wake” recording, which is when Portal mistakenly hears a Portal specific wake word and starts to record.

If Portal detects a Portal specific wake word, you’ll see a visual confirmation at the bottom of the screen. As Portal voice commands improve over time, it will get better at identifying and reducing the number of “false wakes” so you can have a better “Hey Portal” and “Hey Facebook” experience.

To view, hear and delete your Portal voice commands:

  1. From Home, tap Settings.
  2. Tap Assistants.
  3. Tap “Hey Facebook” or “Hey Portal”
  4. Tap “Hey Facebook" activity or “Hey Portal” activity.

You can also manage your voice commands in your Facebook activity log. Learn how to use your Facebook activity log on the Facebook help center. Your Alexa voice commands are not included in your Portal voice activity log.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.


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Last updated February 25, 2021
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