My Portal can't find or can't connect to Wi-Fi.

This article applies to:Portal (Gen 1), Portal+, Portal, Portal Mini

If your Portal can't find or connect to your Wi-Fi network, try the following:

  • Make sure your Wi-Fi router is on and connected to the internet.
  • Make sure your Portal is in range of your Wi-Fi router. Move your Portal closer to your Wi-Fi router if necessary.
  • Unplug your Portal, modem and router, plug them back in and try again.

To enter your Wi-Fi network manually:

  1. From Home, tap Settings.
  2. Tap Wi-Fi.
  3. Tap Other Network... and enter your Wi-Fi network name.
  4. Select your Wi-Fi network's security method from the dropdown, enter your Wi-Fi password and tap Join.
  5. If your Wi-Fi signal strength is weak, try the following: Move your Portal closer to your Wi-Fi router and check the signal strength again. Unplug your Portal, modem and router, plug them back in and check the signal strength again. Change your Wi-Fi network and check the signal strength again.

If your Wi-Fi signal strength is weak, try the following:

Note: You will not be able to connect your Portal to captive portals. A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Portal, but may work after your initial setup.

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Last updated June 25, 2020
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