Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

How do I perform a factory reset on my Portal?

This article applies to Portal

See Portal TV article  

Resetting your Portal will set the device to its original factory settings and will disconnect any accounts, erase any preferences, local device data and or settings you've set on the device.

To perform a factory reset on your Portal using the touchscreen:

  1. From Apps, tap Settings .
  2. Tap General.
  3. Scroll down and tap Factory Reset. If prompted, select who's making changes to your Portal settings and log in with your Facebook account.
  4. Tap Reset to complete a factory reset on your Portal.

To manually perform a factory reset on your Portal (Gen 1), Portal or Portal Mini:

  1. Unplug your Portal.
  2. Press and hold both the Volume Down and Volume Up buttons and plug your Portal back in at the same time.
  3. You will get an on-screen notification that your Portal will factory reset in 10 seconds. Keep holding the volume buttons for the 10 second countdown.
Something Went Wrong
We're having trouble playing this video.

To manually perform a factory reset on your Portal+:

  1. Unplug your power and USB cables.
  2. Press and hold the power button and plug your Portal back in at the same time.
  3. You will get an on-screen notification that your Portal will factory reset in 10 seconds. Keep holding the power button for the 10 second countdown.

Was this article helpful?

Last updated June 11, 2021
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Portal and Portal TV Sale: Offer valid 5/27/21 (9:00 pm PST) – 6/26/21 (11:59 pm PST). Limit 4 devices per transaction. Valid on qualifying purchases at portal.facebook.com. Subject to availability, quantities are limited. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Cannot be combined with other offers, discounts, bundles, or coupons. Savings automatically applied at checkout. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice. Void where prohibited.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.